Service Terms & Governance

Clear Scope & Transparent Terms

Terms and Conditions

Please review these Terms and Conditions carefully. They define the agreement, service delivery rules, billing conditions, and responsibilities between you and LVC Spotlight Media.

1. Acceptance of Terms & Eligibility

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "User," or "you") and LVC Spotlight Media ("Agency," "we," "us," or "our"). By accessing our website (lvcspotlightmedia.com), purchasing service packages, signing a Statement of Work (SOW), or authorizing commencement of work, you accept and agree to be bound by these Terms.

Eligibility: You represent and warrant that you are at least 18 years old and have the full legal capacity and corporate authority to enter into these Terms on behalf of yourself or the entity you represent.

2. Scope of Services & Client Agreements

LVC Spotlight Media provides high-performance digital marketing, branding, web development, SEO, paid advertising, lead generation, visa application media publications, and PR services.

Master Services Agreement (MSA) + Statement of Work (SOW): For custom corporate engagements, the specific deliverables, timelines, pricing, milestones, revision limits, and response times are established under an executed MSA or SOW. In the event of any direct conflict between these public website Terms and a signed MSA/SOW, the executed MSA/SOW shall govern.

Scope Limitations: Services are strictly confined to the agreed items in the purchased package or active SOW. Any additional requests, major architectural redesigns, out-of-scope integrations, or expedited delivery requests will require a separate written change order.

3. Pricing, Invoicing, Taxes & Recurring Billing

Currency & Pricing: Fees are quoted in US Dollars (USD) or Indian Rupees (INR) based on your selected regional billing tier.
Taxes: All pricing is exclusive of applicable value-added tax, GST, sales tax, or withholding taxes required by local authorities, which remain the responsibility of the Client.
Recurring Billing: Retainer-based services (such as monthly SEO, social media management, content marketing, or website maintenance) are billed on a recurring monthly or quarterly cycle in advance of the service period.
Payment Methods: Payments are processed via authorized credit cards, wire transfers, ACH, or designated online payment gateways.
Late Payments: Overdue invoices may incur a late fee of 1.5% per month (or the maximum allowed by law) and may result in temporary suspension of active campaigns or web services.

4. Introductory & Promotional Pricing

Introductory Offer Policy:

Introductory pricing applies only to eligible new clients for the stated introductory billing periods. Standard pricing begins automatically thereafter unless otherwise stated in the signed agreement.

5. Advertising Spend & Third-Party Fees

Advertising spend is separate from LVC Spotlight Media service fees unless expressly stated otherwise in a written package contract.

Clients are responsible for directly funding ad platform accounts (e.g., Google Ads, Meta Ads Manager, LinkedIn Campaign Manager). Any third-party costs incurred on behalf of the client—including domain registration, dedicated hosting servers, premium software subscriptions, stock photography licenses, or media placement publication fees—are strictly non-refundable once committed or purchased.

6. Client Responsibilities, Approvals & Project Delays

Content & Access Provision: The Client agrees to provide required brand assets, copy, logins, account permissions, and feedback in a timely manner.

Review & Approval Deadlines: Drafts, ad copies, website mockups, and press releases must be reviewed within 5 business days of delivery. Failure to provide feedback within the stated review window may result in milestone advancement or timeline extensions.

Revision Limits: Fixed-price packages include up to two (2) rounds of revisions per deliverable unless otherwise specified. Substantial structural changes after design sign-off will be subject to additional hourly or milestone billing.

Project Delays: Agency is not liable for deadlines missed due to client feedback delays, missing credentials, third-party platform review holds, or unapproved assets.

7. Intellectual Property & Copyright Notice

Agency IP Notice: LVC Spotlight Media names, branding, website designs, templates, methodologies, proprietary workflows, graphics, and original content are protected by applicable intellectual-property laws unless otherwise stated.

Client Deliverables Ownership: Upon receipt of full and final payment for the project, all bespoke end deliverables (such as finalized website assets, approved graphic designs, and custom copy) transfer to the Client, subject to third-party licenses (e.g. open-source frameworks, stock photos, fonts).

Portfolio & Case Study Permissions:Unless confidential under a specific non-disclosure agreement (NDA), the Client grants LVC Spotlight Media permission to reference the Client's name, logo, and published work samples in our agency portfolio, case studies, and marketing presentations.

8. Acceptable Use & Prohibited Activities

When using our websites, managed servers, client portals, or services, the following activities are strictly prohibited:

• Illegal or unlawful content dissemination

• Uploading malware, trojans, or phishing scripts

• Unsolicited commercial spam or cold emailing abuse

• Intellectual property or copyright infringement

• Harassment, defamatory statements, or hate speech

• Deceptive, misleading, or fraudulent advertising

• Unauthorized data scraping or security penetration

• Circumventing security protocols or billing systems

9. Marketing, SEO & PR Performance Disclaimers

Marketing Results Disclaimer:

Marketing, SEO, advertising, PR, and lead-generation results are influenced by market conditions, competition, budgets, customer offers, sales processes, platform algorithms, and other factors. Specific rankings, revenue, media placements, or lead volumes are not guaranteed unless expressly stated in a signed agreement.

PR & Editorial Media Placements:

Earned-media coverage is determined by independent editors and journalists and is not guaranteed unless a placement is explicitly sold as a guaranteed paid/sponsored placement package under a separate written agreement.

Third-Party Platforms & Regulatory Responsibility:

Google, Meta, LinkedIn, TikTok, hosting providers, CRMs, and other external platforms may change their rules, pricing, or availability at any time outside our control. The Client remains solely responsible for the accuracy and legality of all claims, offers, prices, regulated statements, and materials they provide.

10. Refund & Cancellation Policy

We maintain transparent and equitable cancellation and refund standards across all service lines:

A. Recurring Marketing & Retainer Services

Monthly service fees become non-refundable once the applicable service period begins because team capacity, strategy, content production, campaign management, and resources are allocated in advance.

Notice Period:Clients may cancel recurring services according to the notice period and minimum term specified in their service agreement. (For example, after the initial commitment period, services may be cancelled with 30 days' written notice).

B. Websites & Milestone Projects

Deposits and amounts covering work already performed are non-refundable.

Before work starts: Eligible for refund minus applicable transaction and third-party administrative charges.
After discovery/design begins: The initial deposit is non-refundable.
After design approval/development begins: Payments for completed milestones are non-refundable.

C. Third-Party Purchases & Direct Costs

Third-party fees—including domains, hosting, software licenses, advertising spend, media placement fees, and stock assets—are non-refundable once purchased or committed.

11. Limitation of Liability & Indemnification

Limitation of Liability: To the maximum extent permitted by applicable law, in no event shall LVC Spotlight Media, its directors, employees, or contractors be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including lost profits, goodwill, data loss, or business interruption.

Cap on Damages:The Agency's total aggregate liability arising out of or related to any service agreement shall be capped at the total amount actually paid by the Client to the Agency for the specific service during the three (3) months preceding the event giving rise to liability.

Indemnification: Client agrees to defend, indemnify, and hold harmless LVC Spotlight Media from any claims, liabilities, losses, damages, and expenses (including legal fees) arising from client-provided materials, client product claims, or violation of third-party rights.

12. Accessibility Statement

LVC Spotlight Media is committed to making its website accessible to as many users as reasonably possible. If you encounter an accessibility issue, contact us and we will work to provide assistance or an alternative way to access the information.

13. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Texas, United States (or the jurisdiction designated in your signed master service agreement), without giving effect to any conflict of law provisions. The parties agree to attempt in good faith to resolve any dispute through direct negotiation prior to initiating formal arbitration or legal proceedings.

14. Contact & Legal Notices

For official legal notices, contractual questions, or inquiries regarding these Terms and Conditions, please contact us:

United States Offices

14114 Dallas Pkwy, Suite 500B, Dallas, TX 75254
5015 Addison Circle, Addison, TX 75001
228 Hamilton Ave, 3rd Floor, Palo Alto, CA 94301

India Office

Unit No 203, 2nd Floor Suite #749, SBR CV Towers, Sector-1, Sy No 64, HUDA Techno Enclave, Madhapur, Hyderabad - 500081

lvcspotlightmedia@gmail.com

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